Who we are
High Desert Homes (“High Desert Homes,” “we,” “us” or “our”) is a residential construction company based in Bend, Oregon, licensed with the Oregon Construction Contractors Board (CCB #248633). This Privacy Policy explains how we collect, use and protect your personal information when you visit www.highdeserthomes.org, fill out a form, call us, email us or text with us.
By using this website or contacting us, you agree to the practices described in this policy.
Information we collect
We collect only the information we need to respond to you and to provide our services:
- Contact details you give us, such as your name, email address, phone number and mailing or project address.
- Project details you share in forms, emails, calls or texts, such as the type of work, timeline, budget, photos and insurance claim information.
- Communication records, including emails, text messages and, where noted, call recordings.
- Basic technical data that browsers send automatically, such as IP address, browser type and pages visited.
We collect this information when you submit a form on our website, contact us by phone, text or email, request an estimate, or become a customer.
How we use your information
We use your personal information solely to manage your account and provide the services you request, including to:
- Respond to your inquiry and provide estimates and proposals.
- Schedule site visits, consultations and appointments.
- Plan, manage and complete your project, and send project updates.
- Process payments, warranties and insurance claims connected to your project.
- Provide customer support and follow up after a project.
- Improve our website and services, and meet our legal and licensing obligations.
Text messages
If you opt in, we may send you text messages about your inquiry or service request. Opting in is optional and is never a condition of purchase. You can opt out at any time by replying STOP, or get help by replying HELP. Message frequency varies, and message and data rates may apply. Your mobile number and opt-in consent are never shared or sold for marketing (see How we share information). Full details are in our Text messaging terms below.
How we share information
We do not sell, rent or trade your personal information. We share it only in these limited cases:
- Service providers that help us run our business, such as HubSpot (which runs our website contact form and stores our customer contact records), our phone and texting provider, email provider and accounting software. They may use your information only to perform services for us and must keep it confidential.
- Project partners, such as subcontractors, suppliers, designers and inspectors, when needed to complete the work you hired us to do.
- Insurance companies, when you ask us to work with your insurer on a claim.
- Legal requirements, when required by law, a court order or a government agency, or to protect our rights and safety.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Calls and emails
When you submit a form on our website, you agree that we may contact you by email and phone about your inquiry. Calls may be recorded for quality and training purposes, and some calls or messages may be placed using automated systems. Consent to be contacted is not required to purchase our services. You can ask us to stop calling or emailing you at any time, and you can unsubscribe from any email by using the unsubscribe link or by replying to ask us to stop.
Cookies and third-party content
We do not use advertising or tracking cookies on this website. Some pages show content from other companies, such as our contact form, which is provided by HubSpot, an embedded Vimeo video and fonts from Google Fonts. Those companies may receive basic technical data such as your IP address when the content loads, and may set their own cookies, under their own privacy policies. Information you enter in our contact form goes to HubSpot, which stores it for us as our service provider; see HubSpot's Privacy Policy for how HubSpot handles data. You can block or delete cookies in your browser settings.
Security and retention
We use reasonable administrative, technical and physical safeguards to protect your information, including secure, access-controlled accounts with our service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes in this policy, including project records, warranty periods and legal or licensing requirements.
Your choices and rights
You may ask us at any time to:
- Tell you what personal information we hold about you.
- Correct or update your information.
- Delete your information, unless we must keep it for legal, warranty or contract reasons.
- Stop contacting you by phone, email or text.
To make a request, contact us using the details below. To stop text messages, reply STOP to any message from us. Residents of Oregon and other states may have additional rights under state privacy laws, and we will honor them as required.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “last updated” date at the top of this page. Changes take effect when they are posted.
Contact us
If you have questions about this policy or your information, please contact us:
- Company
- High Desert Homes, Oregon CCB #248633
- Phone
- (541) 398-7306
- Location
- Bend, Oregon, USA
Terms & Conditions
Website terms of use
By using www.highdeserthomes.org, you agree to these terms.
- General information only. The content on this website describes our services in general terms. It is not a bid, quote or contract. Pricing, scope, schedules and warranties are set only in a written agreement signed by you and High Desert Homes.
- Our content. The photos, text, logos and videos on this website belong to High Desert Homes or are used with permission. Please do not copy or reuse them without our written permission.
- No warranty for the website. We work to keep this website accurate and available, but it is provided “as is,” and we are not liable for errors, interruptions or losses that come from using it, to the extent the law allows.
- Other websites. Links to other websites, such as our social media pages, are for convenience. We are not responsible for their content or privacy practices.
- Governing law. These terms are governed by the laws of the State of Oregon.
Text messaging terms
These terms apply to text messages (SMS) from High Desert Homes.
Program description
High Desert Homes sends text messages to customers and prospective customers who opt in. Messages relate to your inquiry or service request, such as replies to your questions, estimate and appointment scheduling, reminders, project updates and customer support.
How you opt in
You can opt in by checking the text message consent box on a form on our website, or by texting us first and agreeing to receive replies. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency and cost
Message frequency varies based on your inquiry and project. Message and data rates may apply, depending on your mobile carrier and plan.
How to opt out
You can cancel at any time by replying STOP to any message. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. After you opt out, we will send one message confirming that you have been unsubscribed, and you will receive no further text messages unless you opt in again.
How to get help
Reply HELP to any message for assistance, or contact us at info@highdeserthomes.org or (541) 398-7306.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy above for how we handle your information.
Changes
We may update these terms from time to time. The current version is always posted on this page.